Remote access processes personal data — screen content, logs, IP addresses. To set this up in a GDPR-compliant way you need control over storage location, encryption and access. This guide covers four levers.
As soon as you connect to someone else's screen, potentially personal data is transmitted and logged. Controllers must know where that data resides, who can access it and how it is protected. This is exactly where the choice of platform matters.
The most effective lever is self-hosting: if the platform runs on your own infrastructure, connection and session data never leaves the building. Termiverse can run exactly like that — see the self-hosting page for details.
All communication should run over TLS, and agents should connect outbound — so no inbound port forwarding is required, which would otherwise create attack surface. That reduces risk and simplifies firewall configuration.
Not every technician needs access to every system. With role-based access control (RBAC) you grant permissions per group — an overview is in the features. That is not only safer but also cleanly auditable.
Delivered under your own domain and brand, access stays trustworthy and consistent — important for resellers and MSPs. Read how white-label on your own domain works on the dedicated page. For processing on behalf, also conclude a data-processing agreement under Art. 28 GDPR.
GDPR-compliant remote support hinges on data sovereignty, encryption, clean access rights and a trustworthy presence. Termiverse covers all four — hosted or fully self-hosted. See the pricing page for terms.
This article is general information and not legal advice.
Start with the base plan or talk to us about the self-hosted option.