List prices, seat licences and edition tiers make comparison hard. We reveal the hidden cost drivers — and why a predictable flat price is often the more honest sum. And we show how sharply seat-based models get more expensive as the team grows.
Comparing remote support software is tedious — and that is by design. Anyone trying to line up prices quickly runs into "quote on request", into licences per technician and into edition tiers where the decisive features only appear in the most expensive plan. In the end the list price on the home page says little about what you actually pay in daily operation. On top of that, discounts, minimum terms and annual commitments obscure the nominal price further. To compare cleanly you should not look at the starting price but at the total cost over a full year — including every user, add-on and edition jump. This guide explains the typical cost drivers, works through an example and shows why Termiverse deliberately relies on a single flat price.
Many vendors bill per named user or per concurrent session. Every new colleague, every trainee, every temporary hand on the support desk raises the monthly bill — so growth turns straight into a cost risk. Teams with part-time or on-call staff in particular end up paying for seats that are rarely used.
Role permissions, session recording, audit log or API are often locked in the entry edition. If you need a single one of these features, you have to move up to the next — noticeably more expensive — tier. In the end you pay for a whole bundle of features even though only one detail was missing.
On-premises, larger user counts or whole editions are frequently reserved for the enterprise class, whose price is only named during a sales call. That is hard to compare and even harder to plan. It often takes several meetings before a firm price is on the table.
Backup, extra endpoints, storage for recordings or support packages come on top as add-ons. The entry price looks low; the final total rarely is. Only the sum of all line items reveals what operating the tool really costs per year.
The example below sets a typical seat price against a fixed monthly price. The seat figures are an assumption for illustration (assumed 30–50 € per technician per month) and are not a statement about specific competitors. What matters is the curve: the flat price stays constant, while seat-based costs grow with every head. It is exactly this effect that decides annual costs once a team grows beyond a handful of people.
| Team size | Typical seat price (assumption) | Termiverse (40 € flat) |
|---|---|---|
| 5 technicians | 150–250 € / month | 40 € / month |
| 10 technicians | 300–500 € / month | 40 € / month |
| 25 technicians | 750–1,250 € / month | 40 € / month |
Example calculation. The seat prices are a freely chosen assumption to illustrate the scaling effect and do not refer to specific vendors. With Termiverse users and devices are unlimited — the price stays at 40 € per month, whether 5 or 25 people connect. For growing teams the advantage shifts further towards the flat price with every new person.
One flat price, unlimited users and devices — do the maths yourself or talk to us.